My woes with a service provider
Posted: December 22, 2011 Filed under: India, learning, life, opinion | Tags: address, Airtel, anger, Apple, behaviour, broadband, chennai, city, correction, customer service, despair, fixed line, frustration, iPhone4S, Kanchipuram, Madrasi, microSIM, mobile, rant 9 Comments »I write here after so many months only to rant! Sorry …but I have had it till here (wherever that is 
) with a certain network that says one needs every kind of friend. Seriously to deal with them, one does need every friend!!!
I must say I have been battling with a few issues for quite some time now…say almost since I stopped posting here. Currently have 2 issues running.
Let me start with the older one. I have my broadband service from this network. Till sometime now, I have been living in the city :Chennai. Suddenly the network decides that I live in Kanchipuram. According to them, my pin code(zip) falls into Kanchipuram. Been hitting my head against brick walls saying the city is Chennai, may be the district is Kanchipuram. I guess all this struggle started around September?! Anyways, long story cut short – I have been getting etiquette lessons about how I must speak even if I am the frustrated paying customer who gets no resolution to the issue (though after every phone call, get a text message saying issue resolved!!!)
Point to note: One phone call I received enquiring about this from the network. The guy asks me to explain everything!! I asked if they every maintained any logs of calls!!! Frustration mounts if you have to explain each time about the issue & the history! I asked him sarcastically if Kanchipuram was Chennai. He goes I don’t know I am from Gurgaon. Told him don’t care if he were from Timbuctoo but I needed the correction done on my bill (which can be produced as proof of address for any official purpose). He does not even bother to cover up he tells his colleague in Hindi that I speak too much! I responded back in Hindi saying anyone would if they went through what I do to get my address right! He continues to his colleague “yeh madrasi hindi janti hai!”. Limits! And these people teach us phone etiquette!!!!
After calling, mailing, tweeting; I have given up. So according to my broadband provider the city on my address should read “Kanchipuram” - a town I probably have visited twice in my lifetime so far!!
My second issue. I got a gift of an iPhone4S (yay!!). Well not so fast to celebrate. To use it, I need a microSIM card. I call the relationship manager of the network that I deal with at work and ask him. He said he would get it to me that day… which went on for more than a week. I gave up, went to a private mobile store; got my old (one I used since 2008) SIM card laser cut. I call the network to make changes to start using 3G.
10 December: I get a call congratulating me on my phone. Tell me about plans for my usage. Then when I said the network drops, am told the issue is with the card and I would receive a brand new one by Tuesday that week. She would also call me on Wednesday to follow up and find out if it worked fine?!
14 December: Evening after waiting, not receiving card nor call, I call them. They say they tried to reach me and I was unreachable. They tried once. I had given them an alternate mobile number which also uses the same network!!
15/16 December: They call me once each day while I was entering a meeting or was in one. I tell them a time to call, I never get the call.
Fast-forward to 20th: Still no microSIM from the network. I call. They had closed the previous call and start a new one.
No calls from them… 21st I try cust care from my iPhone. I cannot reach them at all.I use my other mobile, tell them this…they assure me I will get a call back in 15 minutes around 4:20 PM.
22 December: 10:30AM no calls. I call using my other line, to be assured I will get a call back in a few minutes (I must have asked what their few minutes was specifically!) Around 4- 4:30Pm, lo behold I can call from my iPhone4S. I ask what happened. There are no records of calls made on 21st & 22nd!! The whole process of issue/history starts! I lost it. Told them I have lost hope that I would ever receive a microSIM from them, not now, not in this century or even next!
Supposedly I was told that my network drops because of faulty old SIM card but I cannot get it replaced. So, do I suffer with the faulty network stuck with “amazing” customer service (btw, I am told by the mechanical voice when I call customer service that I am welcome to their Platinum service!!!).
I am sure that they would have “resolved” the issue according to them. I am stuck with lousy network services which will be blamed on my SIM card making me wonder why I ever got a phone like this (which by the way is a pleasure to use!!)
In conversation with a friend, we were saying may be we must stop paying our bills and then may be they will call us!?!?! If we as prompt paying customers get this service, GOK what others are provided with?!?!
I must say one thing these people have made me do is get back to writing on the blog! Wish it were on a happier note and not such a rant!
Lost…
Posted: April 30, 2011 Filed under: emotions, friends, life | Tags: anger, depression, hurt 5 Comments »It has been over a month since I last posted. I must say for a long time now I have tried to keep to myself. Even when I did post, I did not really reveal about what my mind was going through. Result of a close friend who induced the thought process into me saying do not be so open. Do not tell everything to everyone. I slowly tried to learn that lesson. That probably explains the dearth of posts on my blog too. I don’t think I have any readers even!!
Anyways today, I decided to just put something down today. This probably will be vague and make no sense whatsoever to most (if at all there is anyone out there who does) who read this.
I don’t know if I am doing right by keeping things to myself, not sharing anything to anyone. The person who did ask me to do this is a close friend who is no longer in town. I miss having the person around. We do skype now and then but long distance relationships…well…that is that. Don’t know about that one! In my confusion of what the heck I am doing, I shut a really good friend out of my life. Sorry (if you are reading this!) I still don’t know why I did that or whether it is right or wrong. I did that right when we were reconnecting after quite a few years. Another friend who i have known for years now, is just confusing me saying nothing is different, but is unavailable if I call or ping. I don’t want to be disturbing my friends. I know they all have their own lives and are really busy. They will ping me when they feel like it. Sometimes I feel like I am just waiting for a ping sometime…desperate to get one text or call…then I feel disappointed when I don’t get any or when someone does not even respond to my ping. I wonder why I even have a phone these days. My facebook/twitter activity is minimal.
In all honesty, I just feel lost & really lonely. My job is going on alright. A is doing pretty well. Thank God! I don’t know why then I feel the way I do. I just know that I feel like I have no one. There are days I just want to give up. Off late, I feel this a lot more. I feel like if I switched my phone off, went away somewhere there probably will be no one who will miss me. I am pathetic & I know that too!!
I don’t know when or if I will ever post again. I don’t know anything any more. I will live for A and do my best for him. That is all I know. I exist and will keep doing that. I must just stop expecting anything from anyone. I don’t think I’ll be happier, but I will definitely not feel as hurt as I do right now.
PS: I know there are many out there who are at a position worse off than I am – knowing that does not take the pain/hurt I feel. Sorry!! Sorry they are going through hell, their hell but it does not make mine feel like heaven. No siree!
Typealyzer
Posted: November 25, 2008 Filed under: friends | Tags: analysis?, anger, blog, brain, depression, esfp, fun, performer, sad, sulz, typealyzer 12 Comments »Sulz posted this on bloggerdygook. Since it has been a while since I wrote something on this blog, and not wanting to write something depressing I decided to take this and post the results Here goes
The analysis indicates that the author of http://myheadtrip.wordpress.com is of the type:
ESFP – The Performers
The entertaining and friendly type. They are especially attuned to pleasure and beauty and like to fill their surroundings with soft fabrics, bright colors and sweet smells. They live in the present moment and don´t like to plan ahead – they are always in risk of exhausting themselves.
They enjoy work that makes them able to help other people in a concrete and visible way. They tend to avoid conflicts and rarely initiate confrontation – qualities that can make it hard for them in management positions.
Analysis
This show what parts of the brain that were dominant during writing.
Funny! I never thought my blog would be remotely entertaining. I mull over what will happen and what has…forgetting many a times to live in the present! Confrontations – bring it on! 
That is the kind of life I have been leading and really thought my blog was a bit depressing. In fact that is the reason I have not been blogging. I did not want to keep writing entries that are sad/repressed – the same old problems rehashed.
About the brain analysis – no comments whatsoever! 
If it were my brother…he would be saying..”wow!! they analysed something non-existant!”
My Superstickies goes to
Blogging & me
Posted: November 16, 2008 Filed under: behaviour, divorce, emotions, friends, hurt, learning, life, opinion, questions | Tags: A, anger, blog, child, divorce, grow, kid, old, photos, post, separation 13 Comments »Over a few conversations I had with a few friends, I realised how regular I was when I was posting on one particular blog. This blog mostly contains pics of A along with a short write-up all his antics. I stopped posting in that. It has been close to a year now.
I was almost? obsessed with that blog. I used to have a camera with me all the time(or feels like it now ) to capture any and every moment! Was it because of the blogging? Or was it the excitement of being a mother of a growing/learning infant/toddler?! I had (I say “had” since I am still waiting to get a hard disk of all those memories – separation in the modern age! *sigh*) a huge collection of photos; took them almost every day.I think I even took photos just with blog posts in my mind sometimes.
Fast forward to now….I do take a lot of pictures even now. (Confession – not as many as before though! ) but there is not urge to post them or even share them in emails. Initially, when I stopped posting on the blog; many asked me as to why I was not posting, or to send them pictures of A. Those questions and queries have trickled down close to none now. Very few ask to see his photos or urge me to take & share those pictures.
Have I reduced taking pictures as much because I am not blogging? Is it because A is older now (no less cuter if not more- I must add ) and is in school almost half the day? Have I become lazy (become? 
)? Considering that his life is now getting filled with activities from school also – am I wrong in not sharing these with friends & well wishers? I don’t know; but my gut feel says that I must not continue with that blog any more.
I (being a second kid myself) urge my friends having their second one to do everything they did for their first one including baby showers. Now, I wonder if I have just stopped being me with even my only one?! Is it just because I am not posting anything on that blog?
I see one too many questions! Weird! What a separation does to one’s life among so many other things! For those who are wondering what my separation with my husband has to do with me not posting in A’s blog… in a fit of anger, I told my husband that he should stay out of A’s life forever and without a second of hesitation; he accepted. He never once has enquired about A. He had not done so even before that anger fit. According to him; his responsibility as a father ends at sending money. So, my posting recent pics was out of the question in that blog since it was started by both my husband and me! I do not want him to ever see what he has lost out on.
