Freedom!

I have written about how compulsive I am when it comes to phone calls or messages. I don’t ignore any of them. I would rather pick up & give a piece of my mind than let the call go. So one can imagine how much a part of my life my dear mobile phone has become.

It has made me feel less lonely (theoretically someone is just a phone call away). I think I have ranted enough of how people don’t have the etiquette to return calls/messages or just pick up the phone and call. So will spare my readers that….

I resisted adding an internet package to my phone saying I don’t want to get addicted to being online all the time. Well, I buckled and did that too! I jumped from one fruit to another and back. I love my gadgets (another known fact now to most of those friends who still visit this space).

So, why do I feel free? I was not talking about me being single now… šŸ˜‰ Yes, my phone broke down. I have an iPhone5 now. It just keeps searching for my mobile network. Everything else works fine. I know am going to hear look you spent so much on a phone that just breaks down and all that crap (excuse my language…). No…I wish I would get freedom from that kind of attitude but hey everyone is entitled to an opinion!! šŸ˜€

I felt I would miss my phone like crazy! I did for say an hour. I went for offense is the best form of defense & before anyone could ask, I ended up saying oh my phone is not working saga!! In reality though, I just have this sense of how do I put it? relief?!

I hardly get one or two calls a day. I keep in touch with a couple of friends on whatsapp. Otherwise, I nowadays just seem to use the phone to check facebook, tweet or play games (getting addicted to temple run2). So, it seemed fine that I was not accessible. Don’t think anyone even would have noticed!! LOL!!

Nah, not giving up on my phone entirely. Hope it gets fixed. Fingers crossed but then I realised I am not addicted to it either. I can live without my phone and I am surviving. It really is no big deal. I can feel free…nothing to carry, no need to wonder if there is enough charge, spam texts not bothering me.

On my usual self analytic note, I guess once I accept that I have to live my life alone; it really might end up with me feeling free?! I probably will survive my ending up dead alone!! wow!! that is one oxymoron!! šŸ™‚ I should just start telling myself it is that simple stupid!!

PS: For the very few (1 or 2) if you do read this space, I will be back to troubling you once my phone is set right!! No freedom for you!!

My woes with a service provider

I write here after so many months only to rant! Sorry …but I have had it till here (wherever that is šŸ™‚ ) with a certain network that says one needs every kind of friend. Seriously to deal with them, one does need every friend!!!

I must say I have been battling with a few issues for quite some time now…say almost since I stopped posting here. Currently have 2 issues running.

Let me start with the older one. I have my broadband service from this network. Till sometime now, I have been living in the city :Chennai. Suddenly the network decides that I live in Kanchipuram. According to them, my pin code(zip) falls into Kanchipuram. Been hitting my head against brick walls saying the city is Chennai, may be the district is Kanchipuram. I guess all this struggle started around September?! Anyways, long story cut short – I have been getting etiquette lessons about how I must speak even if IĀ  am the frustrated paying customer who gets no resolution to the issue (though after every phone call, get a text message saying issue resolved!!!)

Point to note: One phone call I received enquiring about this from the network. The guy asks me to explain everything!! I asked if they every maintained any logs of calls!!! Frustration mounts if you have to explain each time about the issue & the history! I asked him sarcastically if Kanchipuram was Chennai. He goes I don’t know I am from Gurgaon. Told him don’t care if he were from Timbuctoo but I needed the correction done on my bill (which can be produced as proof of address for any official purpose). He does not even bother to cover up he tells his colleague in Hindi that I speak too much! I responded back in Hindi saying anyone would if they went through what I do to get my address right! He continues to his colleague “yeh madrasi hindi janti hai!”. Limits! And these people teach us phone etiquette!!!!

After calling, mailing, tweeting; I have given up. So according to my broadband provider the city on my address should read “Kanchipuram” –Ā  aĀ  town I probably have visited twice in my lifetime so far!!

My second issue. I got a gift of an iPhone4S (yay!!). Well not so fast to celebrate. To use it, I need a microSIM card. I call the relationship manager of the network that I deal with at work and ask him. He said he would get it to me that day… which went on for more than a week. I gave up, went to a private mobile store; got my old (one I used since 2008) SIM card laser cut. I call the network to make changes to start using 3G.

10 December: I get a call congratulating me on my phone. Tell me about plans for my usage. Then when I said the network drops, am told the issue is with the card and I would receive a brand new one by Tuesday that week. She would also call me on Wednesday to follow up and find out if it worked fine?!

14 December: Evening after waiting, not receiving card nor call, I call them. They say they tried to reach me and I was unreachable. They tried once. I had given them an alternate mobile number which also uses the same network!!

15/16 December: They call me once each day while I was entering a meeting or was in one. I tell them a time to call, I never get the call.

Fast-forward to 20th: Still no microSIM from the network. I call. They had closed the previous call and start a new one.

No calls from them… 21st I try cust care from my iPhone. I cannot reach them at all.I use my other mobile, tell them this…they assure me I will get a call back in 15 minutes around 4:20 PM.

22 December: 10:30AM no calls. I call using my other line, to be assured I will get a call back in a few minutes (I must have asked what their few minutes was specifically!) Around 4- 4:30Pm, lo behold I can call from my iPhone4S. I ask what happened. There are no records of calls made on 21st & 22nd!! The whole process of issue/history starts! I lost it. Told them I have lost hope that I would ever receive a microSIM from them, not now, not in this century or even next!

Supposedly I was told that my network drops because of faulty old SIM card but I cannot get it replaced. So, do I suffer with the faulty network stuck with “amazing” customer service (btw, I am told by the mechanical voice when I call customer service that I am welcome to their Platinum service!!!).

I am sure that they would have “resolved” the issue according to them. I am stuck with lousy network services which will be blamed on my SIM card making me wonder why I ever got a phone like this (which by the way is a pleasure to use!!)

In conversation with a friend, we were saying may be we must stop paying our bills and then may be they will call us!?!?! If we as prompt paying customers get this service, GOK what others are provided with?!?!

I must say one thing these people have made me do is get back to writing on the blog! Wish it were on a happier note and not such a rant!